We do not accept returns or provide refunds for reasons such as change of mind, dislike of product, or incorrect ordering.
Return/Refund is applicable only if:
• You received a physically damaged product upon delivery.
• You notify us within 24 hours of receiving the order.
• You share a clear unboxing video (from start to finish) showing the damage.
• The product is unused and in its original packaging.
Step 1: Email us at theartiscia@gmail.com within 24 hours of delivery. Mention your order ID and attach a full unboxing video clearly showing the damage.
Step 2: Our team will verify the video. If approved, we will arrange return pickup (in unused condition) as soon as possible .
Step 3: Once we receive and inspect the returned item, your refund will be initiated within 2-4 business days to the original payment method.
Refund will not be processed if:
• The product has been used, worn, or shows any sign of tampering.
• You fail to share an unboxing video within 24 hours of delivery.
• The product is returned without original packaging.
The following items are strictly non-returnable:
• Custom or personalized products .
• Products on clearance or marked "final sale" .
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